Customer support agent
Version 1.0
The actual report names the specialist and records the tested agent version, scenarios and findings.
A verified human specialist tests your agent on the tasks its users need to complete.
Make your review ask through IXO. You set the payment; the specialist accepts the scope and terms before starting.
Paste the setup prompt into Codex, Claude Code or another coding agent on your computer. It sets up IXO and helps you draft a review ask.
You set the payment. You approve the ask before it is posted.
The private report links each finding to an observed interaction and explains the recommended change.
You also receive a review summary to share with your team or client. You approve what it includes before anyone shares it.
Download the review briefSample review summary
Choose a specialist with experience of your users' work. Check their profile and supporting credentials before booking.
Agree the test scenarios with the specialist. They record where the agent helps, where it fails and what should change. IXO coordinates the review.
Describe the agent version, intended users and test scenarios. Set the payment, then check the specialist’s experience before they start.
The specialist tries each scenario and records the responses. They explain which responses help the user and which need changes.
The report ranks the recommended changes. Agree any follow-up review with the specialist in your ask.
Describe the agent, tasks and review scope, and set the payment you are offering. A specialist accepts the scope, payment and delivery date before work starts.
Agree the tasks, access and delivery date with the specialist before work starts. Include the scope and timing of any follow-up in your ask.
The review covers the agreed tasks. Broader user research, security audits and compliance assessments need a separate quote.
The profile must include the specialist's identity, relevant experience and evidence of any professional credentials the review requires. Inspect that evidence and approve the specialist before payment.
A human specialist conducts the review. The report records what they tried, what the agent returned and why they recommend each change.
Agree the scope and timing of any follow-up in your ask. The specialist checks the agreed changes against the original findings. Additional scenarios or larger changes may need a revised ask.
You and the specialist agree access, confidentiality and sharing permissions before the review. You approve any summary shared outside the review. Include only a public agent description in the initial request.
Set the scope and payment. Check the specialist’s credentials before they start.